Shipping policy

This policy explains how Modesty Mode delivers orders placed on modestymode.com. It applies to every order and forms part of our Terms of Service. All times below are given in business days, which we define as Monday to Friday, excluding UK public holidays.

1. Shipping costs

Delivery is free on every order to the United Kingdom, with no minimum order value. There are no handling fees, packaging fees or surcharges added at checkout. The price shown on the product page and in your basket is the full amount you pay.

2. Delivery regions

We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). Orders to addresses outside the United Kingdom cannot be placed at checkout at the moment. If you would like to be told when further regions open, write to info@modestymode.com.

3. Processing time

Orders are processed within 1 to 2 business days after your payment has been confirmed. Processing covers order verification, picking, quality check of the packed items and hand-over to the carrier. Orders placed at the weekend or on a UK public holiday enter processing on the next business day.

4. Order cut-off

Our operational cut-off is 2:00 PM ET/EST/EDT (Eastern Time), Monday to Friday. Orders confirmed before the cut-off enter processing on the same business day. Orders confirmed after the cut-off, at the weekend or on a public holiday enter processing on the next business day. Please note that the cut-off is stated in Eastern Time because our operations team works on that schedule; the corresponding UK time is later in the day and changes with daylight saving in both regions.

5. Dispatch and tracking

Orders are packed and dispatched by our fulfilment partner. As soon as your parcel has been handed to the carrier you receive a dispatch confirmation by email with your tracking number and a link. You can follow every parcel at any time on our Track Order page by entering your order number and email address, or the tracking number itself. Tracking events usually appear within 24 to 48 hours of dispatch, once the carrier has scanned the parcel into its network.

6. Delivery time

Transit time after dispatch is 5 to 8 business days. Delivery is made Monday to Friday by the carrier's standard service to the address given at checkout. Please make sure the address, postcode and, where useful, a safe place or a neighbour's name are correct and complete when you order, because the address is fixed once the parcel is in the carrier's network.

7. Total time from order to delivery

Adding processing and transit, you can expect your order 6 to 10 business days after payment confirmation. As an example, an order confirmed on a Monday before the cut-off enters processing on Monday, is dispatched by Wednesday at the latest, and is delivered between the following Wednesday and the Wednesday after that. This estimate uses the same business day definition throughout (Monday to Friday, excluding UK public holidays).

8. Delays

Most parcels arrive within the window above. Delays can still happen because of carrier disruption, adverse weather, public holidays or an incomplete address. If the tracking shows no movement for five business days, or if your parcel has not arrived within the delivery window, contact us at info@modestymode.com with your order number. We open an enquiry with the carrier on your behalf and keep you informed until the parcel is delivered or replaced. Where a delay is caused by an incorrect address supplied at checkout, redelivery may take longer and we will discuss the options with you.

9. Lost or damaged parcels

If a parcel is confirmed lost by the carrier, we send a replacement at our cost or, if you prefer, refund the order in full to your original payment method. If your parcel arrives damaged or an item inside is damaged, take photographs of the outer packaging and the item and email them to us within 7 days of delivery. We arrange a replacement or a refund and cover any return shipping for damaged goods. Your statutory rights under the Consumer Rights Act 2015 are not affected by these arrangements.

10. Order changes and cancellations

You can change or cancel an order free of charge at any time until it is handed to the carrier. Email info@modestymode.com with your order number and the change you need. Once a parcel is with the carrier it can no longer be changed, but you can use the returns and exchange process described in our Refund and Returns Policy.

11. Customs and duties

The price you pay at checkout is the final price. No import duties, customs charges or additional taxes are collected from you on delivery within the United Kingdom.

12. Delivery to flats, workplaces and safe places

Carriers deliver to the address exactly as entered at checkout. For flats and shared buildings please include the flat number and, where it helps, the building name or entrance. If you order to a workplace, use the company name and the department so that reception can accept the parcel. If nobody is available, the carrier may leave the parcel with a neighbour or in a safe place where the carrier's own rules allow it, or leave a card with redelivery or collection options. Parcels that cannot be delivered and are returned to us are refunded in full or redispatched once we have confirmed the correct address with you.

13. Orders with more than one item

Orders are normally sent as one parcel. Where an order is split into two parcels for packing reasons, each parcel has its own tracking number and both are shown in your dispatch email and on the Track Order page. There is no extra charge for split deliveries.

14. Public holidays

Processing and delivery do not run on UK public holidays. Orders placed around a bank holiday can therefore take one or two business days longer to arrive than the standard window. The delivery estimate shown on the product page counts business days only, so it already allows for weekends but not for individual public holidays.

Related policies

• Refund and Returns Policy
• Terms of Service
• Privacy Policy
• Payment Policy
• FAQ