FAQ

Ordering

How do I place an order?

Choose your size and colour on the product page, add the item to your basket and follow the checkout. You do not need an account. You receive an order confirmation by email as soon as the order is placed, and a second email with tracking when the parcel is dispatched.

Can I change or cancel my order?

Yes, free of charge, at any time until the order is handed to the carrier. Email info@modestymode.com with your order number and the change you need. After dispatch you can still return or exchange the item under our returns policy.

Do you deliver outside the United Kingdom?

Not at the moment. Checkout accepts delivery addresses in the United Kingdom only. If further regions open we will announce it on the site.

Delivery

How much does delivery cost?

Delivery to any address in the United Kingdom is free, with no minimum order value and no surcharges at checkout.

How long does delivery take?

Orders are processed within 1 to 2 business days and delivered 5 to 8 business days after dispatch, so you can expect your parcel 6 to 10 business days after you order. Business days are Monday to Friday, excluding UK public holidays. Orders confirmed before 2:00 PM ET/EST/EDT (Eastern Time) on a business day enter processing the same day.

How do I track my parcel?

Your dispatch email contains a tracking number and a link. You can also open our Track Order page at any time and enter your order number and email address to see the latest carrier status.

My parcel is late. What should I do?

If tracking shows no movement for five business days, or the delivery window has passed, email us with your order number. We open an enquiry with the carrier and keep you updated until the parcel is delivered or replaced.

Returns and refunds

What is your returns policy?

You can return any item within 30 days of delivery as long as it is unworn, unwashed and has its tags attached. There is no restocking fee. Register the return by email first and we send you the instructions and the return address. Your statutory 14 day cancellation right under the Consumer Contracts Regulations applies as well and is explained in full in our Refund and Returns Policy.

Can I exchange for another size or colour?

Yes, and exchanges are free both ways. Register the exchange within the 30 day window, and we send the replacement straight away without waiting for your original item to arrive. If the size or colour you want is no longer available we tell you at once and refund instead.

Who pays for return shipping?

For exchanges, and for any item that is faulty, damaged or not what you ordered, we pay. If you return an item for a refund because you have changed your mind, you pay the return postage.

When do I get my refund?

Within 5 calendar days of your return reaching us, to the original payment method.

Products and sizes

Which sizes do you use?

All sizes on the site are shown in UK sizing. Letter sizes run from 2XS to 4XL depending on the product, and each product page lists exactly the sizes available for that item. Where a supplier uses a waist measurement, the size is shown as a W number.

How do I choose the right size?

Each product page describes the fit as it appears in the photographs, for example regular, relaxed, slim or oversized. If you are between sizes or want a second opinion, email info@modestymode.com with the product name and your usual size; our team answers within one business day. If the size turns out wrong, the exchange is free.

Are the photographs the actual product?

Yes. Every product photograph shows the garment you receive, in the colour selected. Screens can shift colours slightly, so we also name the colours in every description.

Payment

Which payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard and Maestro) and Shop Pay, taken through the secure checkout of our e-commerce platform in pounds sterling. Details are on our Payment Policy page.

When is my card charged?

At the time you place the order. Should an order not be fulfilled, the full amount is refunded straight away.

Contact

How can I reach you?

Email info@modestymode.com or use the form on our Contact page. Support hours are Monday to Friday, 9:00 AM to 3:00 PM ET/EST/EDT (Eastern Time). We reply within one business day.