Refund policy

We want you to be happy with what you order from Modesty Mode. This policy explains our voluntary 30 day returns and exchange promise, and separately sets out the statutory rights you have as a consumer in the United Kingdom. Nothing in this policy reduces those statutory rights.

1. Our 30 day returns promise

You can return any item within 30 calendar days from the day you receive it, for any reason. Items must be new, unworn, unwashed and in their original condition with all tags attached. Trying an item on at home to check size and fit is fine and does not affect your right to return it. There is no restocking fee.

2. How to register a return

Email info@modestymode.com with your order number, the item or items you want to return and whether you would like an exchange or a refund. We reply within one business day with the return instructions and the return address. Please wait for this confirmation before sending anything back; parcels sent without a registered return can take longer to process. The business address shown on this website is our company address for legal purposes and is not a return destination.

3. Exchanges

Exchanges are free. If you would like a different size or colour of the same item, tell us when you register your return within the 30 day window. As soon as your exchange is registered we reserve the replacement and send it out straight away; you do not have to wait for your original item to reach us. Both the return shipping of the original item and the delivery of the replacement are paid by Modesty Mode. If the size or colour you want is no longer available, we tell you at once and refund the item instead.

4. Return shipping costs

For an exchange, return shipping is covered by us as described above. If you return an item for a refund because you have changed your mind, the cost of sending it back is paid by you; we recommend a tracked service and keeping proof of postage. If an item is faulty, damaged or not what you ordered, we cover the return shipping in full and reimburse the return postage; you arrange the return shipment and obtain the label from your chosen carrier.

5. Refunds

Once your returned item reaches us and has been checked, we issue the refund within 5 calendar days to the original payment method. The refund covers the full price you paid for the item. Where a whole order is returned, any delivery charge is also refunded; as our UK delivery is free, this is normally nil.

6. Faulty, damaged or incorrect items

If an item arrives faulty, damaged or different from what you ordered, contact us within 7 days of delivery with your order number and photographs. We arrange a replacement or a full refund, and we pay the return shipping. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described; if they are not, you have the right to a repair, a replacement or a refund, and these rights sit alongside the promise above.

7. Cancelling an order

You can cancel or change an order free of charge at any time until it has been handed to the carrier. Email info@modestymode.com with your order number. If the order has already been dispatched, you can still cancel under your statutory rights (section 8) or use the 30 day returns promise (section 1).

8. Your statutory right to cancel (distance selling)

Because you buy from us at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order for any reason within 14 days of the day you receive the goods. To exercise this right, tell us clearly that you are cancelling, by email to info@modestymode.com or by using the model cancellation form. You then have a further 14 days from the day you notify us to send the goods back. We refund the price paid and the standard delivery cost within 14 days of receiving the goods back or of receiving evidence that you have sent them, whichever is earlier. You may be responsible for the direct cost of returning the goods when cancelling under these Regulations. We may reduce the refund only if the value of the goods has been reduced by handling beyond what is needed to establish their nature, characteristics and functioning; ordinary inspection and trying on do not count as such handling. Our 30 day promise is more generous than the statutory minimum and runs separately; you can rely on whichever suits you. Guidance is published by the UK government at gov.uk/accepting-returns-and-giving-refunds.

9. Items that cannot be returned

For hygiene reasons, items that are sealed and have been unsealed after delivery cannot be returned unless they are faulty. All current products in our range are ordinary garments and can be returned under this policy as long as they are unworn and unwashed with tags attached.

10. Processing time for returns

Returned parcels are usually checked within 2 business days of arrival. You receive an email when the return has been received and another when the refund or exchange has been processed. If you have not heard from us within 10 business days of your return being delivered according to its tracking, contact us with the tracking number and we will look into it straight away.

11. Returning more than one item

You can return several items from one order in a single parcel; list each item when you register the return so that the parcel can be checked against the order. Items from different orders should be returned separately with their own order numbers, because refunds are processed per order.

12. Packaging a return

Fold the garment and place it in its original packaging where possible, or in any clean bag or box that protects it in transit. Make sure the tags are still attached. Put a note with your order number inside the parcel. Use the address we send you when the return is registered and keep the proof of postage until the refund or exchange has been confirmed.

13. Gift orders

If you received an item as a gift, the person who placed the order is the customer of record and refunds go to their original payment method. A free exchange for another size or colour can be registered by either of you; write to us with the order number and we will arrange it.

14. Questions before you return

If you are unsure whether an item can be returned, or you would like help choosing a replacement size before registering an exchange, email info@modestymode.com. Our team answers Monday to Friday, 9:00 AM to 3:00 PM ET/EST/EDT (Eastern Time), usually within one business day.

Related policies

• Shipping Policy
• Terms of Service
• Privacy Policy
• Payment Policy
• FAQ